Refund policy

RETURNS

If you are unhappy with your purchase/order it is your right to return the product(s) within 14 days of the delivery date for a refund (excluding delivery costs). To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). On furniture orders, the cost occurred on delivery will be excluded from the refund along with a collection cost.  We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

Please allow us 5-7 days for refunds to be processed once goods have been received. Our returns policy does not apply to Sales / Clearance items or custom made to order pieces. These items are non-refundable.

To return an item please follow these three steps:

 

STEP ONE

Email us at team@niamhcarterinteriors.com

Please note your order number and advise if you would like a refund or exchange. Customers are responsible for all shipping costs when returning or exchanging products and furniture. Niamh Carter Interiors only covers the shipping cost for faulty products.

 

STEP TWO

Please pack and return your item in its original unused condition. All returns are your responsibility until they reach Niamh Carter Interiors.

  

STEP THREE

Send your returns to:

 

Niamh Carter Interiors,
No 1 Bathers Lodge,
Main Street, Blackrock,
Dundalk, Co. Louth,
A91 TXE0, Ireland

 

Please note:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If otherwise we will get in contact with you.

 

FAULTY ITEMS

If you receive damaged goods please email us at team@niamhcarterinteriors.com along with a photograph, and outline whether you would like either a refund or an exchange.

 

Any faults with the item need to be reported to us within a 3-day period of your delivery. All risk of damage and loss becomes your responsibility at the point of delivery. If you find that the products delivered have damaged packaging, do not accept delivery unless you make sure the items within are undamaged. We do not accept any responsibility for damages incurred during placement or assembly within your own home.